Frequently asked questions

We're so sorry for your inconvience! Send us a email with a picture of how you received the parcel at Alphaalive01@gmail.com. And we will be sure to take care of it! We promise to get what you want pick any: 1) Intiate a refund 2) We can either replace the same for you 3)Intiate a store credit

90 Days

We're sorry! While processing refunds this amount will be deducted as this goes straight to our courier partners.

You can reach out to us via email with your order no. & we will take it from there depending on if the order was COD or Prepaid. Your online refunds will happen into the same account it was debited & COD returns will require personal bank information.

Yes we do have a cash on delivery option. However, there is an additional charge for it.

Yes we do customise the products if you are looking to order a quantity above 20 pieces. Individual orders cannot be customised.

Yes we do take corporate and personal orders and have different pricing for the same.