Question 1

What if i received damaged item?

Accepted Answer

We're so sorry for your inconvience! Send us a email with a picture of how you received the parcel at Alphaalive01@gmail.com.
And we will be sure to take care of it! We promise to get what you want pick any:
1) Intiate a refund
2) We can either replace the same for you
3)Intiate a store credit

Question 2

How long is the store credit valid for?

Accepted Answer

90 Days

Question 3

Will my return amount include shipping?

Accepted Answer

We're sorry! While processing refunds this amount will be deducted as this goes straight to our courier partners.

Question 4

How can i intiate refund?

Accepted Answer

You can reach out to us via email with your order no. & we will take it from there depending on if the order was COD or Prepaid.
Your online refunds will happen into the same account it was debited & COD returns will require personal bank information.

Question 5

Do you have cash on deivery option?

Accepted Answer

Yes we do have a cash on delivery option. However, there is an additional charge for it.

Question 6

Do you customise the products?

Accepted Answer

Yes we do customise the products if you are looking to order a quantity above 20 pieces.
Individual orders cannot be customised.

Question 7

Do you take bulk orders?

Accepted Answer

Yes we do take corporate and personal orders and have different pricing for the same.